New York DOT
Everyone and every unit have immediate customers whom they serve directly. Everyone and every unit also have one or more suppliers that serve them directly;
Customers and suppliers are connected in a chain - the Chain of Value - in which each link adds value to the final product that ultimately serves the department's customers. We expect everyone in the organization to know whom their customer is, who their suppliers are and what the value exchange is between them;
Everybody needs feedback (both positive and negative) from his or her customers. Clarity of expectations and feedback on performance are what make the chain strong and effective;
The organization's chain of command or hierarchy supplies leadership and guidance by articulating performance expectations (for customer outcomes and to maintain public trust), setting policy, allocating resources and by developing systems for performance management, quality assurance and accountability;
Values
Integrity
We earn the public's trust! We are honest and fair in all our actions and programs, holding to the highest moral, ethical and legal standards.
Customer Service
We satisfy customers! We listen to our customers, communicating effectively to address their needs, enhance their quality of life, and support the State's economy.
Partnership
We work with others! We work closely and cooperatively with other transportation providers, contractors, consultants and suppliers, elected officials, local governments, and oversight agencies.
Teamwork
We work together! We benefit from working as a team, combining our diversity and strengths for a common purpose.
People
We respect each other! We respect our coworkers for their hard work, excellent skills and responsible actions.
Excellence
We do it right! We ensure the best transportation system possible.